How do I exchange an item?
Please email to let us know that you would like to exchange an item. Please include your order number and details of the products you wish to exchange.
Items must be returned in original packaging with all tags.
If your student attends a school that Snow Union looks after, the easiest way to exchange items is at the hire clothing fitting. We will add your student to our exchange list and bring the replacement items to the school so that the exchange can be carried out in person.
If the fitting date has been arranged, we will confirm the date in our reply to your email. If it has not yet been arranged, your trip leader will notify everyone once it has been.
If the school fitting has already taken place, or your order is not linked to a school that Snow Union look after, then the exchange will need to be made via post.
Once the items have been received, we will send the replacements to you.
The postage for the return is paid by you. We will pay the exchange postage.
Please include a note inside the parcel with your name, order number.
How do I return an accessory item for a refund?
Please email us with the item(s) you would like to return and the reason why.
If your student goes to a school that Snow Union look after we can arrange to collect the item(s) at the hire clothing fitting.
If the fitting has already taken place then you will need to post the item(s) back to us.
If your order is not linked to a school that Snow Union look after then the return will need to be made via post. We will confirm the correct returns address in our email response.
Items must be returned in original packaging with all tags. We will only accept returned items unworn/un-damaged.
Please send all goods back for a refund within 21 days of delivery. No refunds will be provided after this date.
Refunds will be processed within 7 days
How do I cancel my hire clothing?
Please email us with your name/order number and the hire items you wish to cancel.
Hire clothing for trips in December 2026 must be cancelled by December 1st 2026. No refunds will be provided after this date.
Hire clothing for trips in Jan/Feb 2027 must be cancelled by January 1st 2027. No refunds will be provided after this date.
Hire clothing for trips in March/April 2027 must be cancelled by February 1st 2027. No refunds will provided after this date.
Where is my order confirmation?
You should always receive an order confirmation email.
Please double check your spam/junk folders as it is very common for them to end up there.
If you still can’t find a confirmation email please get in touch with your name/order number and we can forward this on to you.
When will my accessories be delivered to school?
Pre-Christmas Orders
If your order was placed before your school’s deadline, your accessories will be delivered to the school before the Christmas break. Your trip leader will notify everyone when the items have arrived so they can be collected and taken home.
If your order is placed after the accessories have already been delivered to the school, a postage payment will be required to send the items directly to your home before Christmas. Otherwise, your order will be delivered to the school after the Christmas holidays.
Post-Christmas Orders
Accessories ordered with free delivery to school will be delivered when we visit the school to carry out the hire clothing fitting.
If the fitting visit has already taken place before your order is made, a postage payment will be required to send the items directly to your home address.
When will my hire clothing be delivered?
Hire clothing will be delivered and fitted at school at least 2 weeks before trip departure.
Once a date has been arranged for this your trip leader will let everyone know that we are coming in.
The meeting usually takes place at lunch time.
What if my hire clothing doesn't fit?
When we visit school for the fitting we bring lots of spares so we can change any sizing issues on the day. If needed we will send the correct size to school a few days later.
If your student is not in school on the day of the fitting we will leave the kit with your trip leader.
They will get your student to try on the kit and let us know if we need to send different sizes to school.
What should I do if I have missed the order deadline?
Please get in touch with us.
Phone – 01787 720111
Email – sales@snowunion.co.uk
What size hoodie should I order?
If you didn’t get to try on a hoodie at the ski information evening then we would recommend asking your friends what size they tried on and ordered.
If you are still not sure please get in touch with us with the following measurements and we can then recommend what size to order.
Height in ft and inches.
Chest in inches.
Waist in inches.
Normal clothing size.
When will my hoodie be delivered?
All hoodies will be delivered to the school and handed out by your trip leader usually a week before the trip.
What goggles can be worn over glasses?
We sell two goggles that are OTG and can be worn over glasses.
Apollo Mirror
Spirit Mirror (Under 12’s)