HOW TO RETURN/EXCHANGE/CANCEL


Please email sales@snowunion.co.uk for a returns/exchange number.

Send back your return/exchange items to the address below.

Please enclose a note/order no. with the reason for the return/exchange.

The postage for the return is paid by you. We will pay the exchange postage.

Items must be returned in original packaging with all tags. We will only accept returned items unworn/un-damaged.

Please send all goods back for a refund within 14 days of delivery. No refunds will be provided after this date.

Refunds will be processed within 7 days and the exchange/replacement accordingly.

Hire clothing must be returned to school 3 days after the trip (When the new term starts).

Please was the hire clothing before returning – Machine wash at 30°C – slow spin & hang to dry.

Late return of hire clothing may incur a further fee of £25 a jacket & £20 a trouser.

Hire clothing for trips in December 2024 must be cancelled by December 1st 2024. No refunds will be provided after this date.

Hire clothing for trips in Jan/Feb 2025 must be cancelled by January 1st 2025. No refunds will be provided after this date.

Hire clothing for trips in March/April 2025 must be cancelled by February 1st 2025. No refunds will provided after this date.

Address:

Snow Union, Dragonfly Cottage, Bulmer, Essex, CO10 7EW

Tel: 01787 720 111, Email: sales@snowunion.co.uk